For guaranteed reservation, guests are required to present a confirmation letter or an Online Booking Voucher with Valid ID.
Check- in: 1 PM
-Guest may check-in earlier than the standard check-in time subject to room availability and shall be charged with early check-in charge.
Check-out: 12 NN
-Should guest wish to check out late ,this must be arranged with our hotel representative.
- Early departure will be charged at full rate of the remaining room accommodation.
Credit cards ACCEPTED AT One Serenata Hotel:
- American Express
Prepayment/Payment Cancellation/ Ammendment:
- We require full prepayment of the accommodation to confirm reservation.
- Payments are non-refundable, only re-bookable within 6 months from check-in date. Hotel requires notification before check-in date. Failure to notify hotel may result to the total amount of the accommodation
- Guest who did not arrived within 24 hours of check-in date and time will be charged the total amount of reservation.
- No-show will be charged the room rate applicable for the entire length of stay.
Children and Extra Head:
- Children 11 years old and below stays for free, sharing bed with parents, breakfast not included.
- Children 12 years old and above accompanied by 2 persons will be charged per day for extra head.
- The bed provided is already good for 2 people.
- Each room can only request for a maximum of 1 extra bed.
- Standard, Premier, and Deluxe rooms are equipped with double-sized beds with a dimension of 54” (140 cm) x 75” (190 cm).
- Superior rooms, Themed rooms, Junior and Executive Suites are equipped with double-sized beds with dimensions of either 54” (140 cm) x 75” (190 cm) or 75” (190 cm) diameter.
- Room rates are good for two persons, in excess of 2 persons, extra head charge applies.
- Room rates are inclusive of complimentary breakfast
- Extra head is for the access to facilities only, meals are not included.
- Unpaid bills must be settled when leaving the room.
- Minors under 18 must be within those who exercise parental authority
- Pets are not allowed inside the premises
- Cooking and bringing of food are not allowed. We promote our room services as it is 24 hours.